Version Update FAQ
Dear Commander:
The maintenance and update on November 24 is about to begin, and the NIKKE official team has prepared some problems and solution you may encounter
Q1: When is the update starting?
A1:
The maintenance is on November 24th, 2:00-7:00 (UTC+9). During this period, the server will be closed and Commanders will not be able to login to the game, and the Helm Pick-up Recruitment and No Caller ID event will be unavailable. If needed, please recruit or complete the reward claims as soon as possible before the server closes.
*Maintenance time may fluctuate, please refer to in-game announcements and official community announcements for actual end time.
Q2: What am I supposed to do if I am unable to log in to the game after update.
A2:
Using login methods other than email may cause some instability. We recommend Commanders to bind your email addresses after logging in successfully. If you encounter login problems problem again, you can then try to login via email. To bind the email address: Menu > Account > Bind Email
If you are unable to login after updating the client, you may:
1. Try switching between Wi-Fi/4G network, restart the client and try again.
2. For login methods other than email or guest login, it is recommended to install Google Chrome and try logging in again.
3. If Twitter login fails repeatedly, the problem may lie with the platform. If you still cannot login after several attempts, you may reach out to the customer service at https://tinyurl.com/nikkeENsupport. We are liaising with the relevant team at Twitter and will work together to fix the login issues.
Q3: What am I supposed to do if I lost my account/ My progress is reset after update.
A3:
Commanders, please be assured that your account will not be deleted during the update process. If you encounter this problem, it may be because you have logged in to the wrong account, selected a server without an account, or used an inconsistent login channel. Please confirm that your account, login channel and server is the same before and after updating.
Q4: Have the previous bugs been optimized?
A4:
1. After the version update ends, please pay attention to the announcements in the game and the official channels for the list of optimization and bug fixes of the current version of the game.
2. For future bug fixes and optimization plans, Commanders can refer to the Developers’ notes. Address: bit.ly/3VpGYDr
Q5: What happens if my download crashes mid-way?
A5:
1. Clear the memory space in the phone and have at least 4GB of free space.
2. Try restarting the client and continue downloading.
3. For Android users, you can try clearing the app cache and redownload, or uninstall the app and then reinstall it. For iOS users, you can try reinstalling the app and then update.
For those using guest login, do note not to restore the factory settings and/or upgrade the device system, otherwise the account may be lost.
Q6: What am I supposed to do if I have other issues or concerns?
A6:
Commanders, please send in your all your feedback to our customer service and they will assist after verifying the situation.
Customer Service:
https://tinyurl.com/nikkeENsupport
GODDESS OF VICTORY: NIKKE Team